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Suivi de commande

Track your parcel

Enter your order number (e.g. #1024). Our team replies on WhatsApp with the exact status of your delivery.

Tip: your order number is in your confirmation SMS/WhatsApp.

Delivery process

From order to your door

1. OrderedYou order in one minute.
2. ConfirmedConfirmation call or WhatsApp.
3. ShippedYour parcel ships in 24–48h.
4. DeliveredYou pay on delivery.
Need help?

Our team is here for you

WhatsApp

The fastest way to reach us.

+212 6 60 63 99 15 →

Phone

Mon–Sat, 9am–7pm.

+212 6 60 63 99 15 →

Email

We reply within 24h.

contact@lumiderma.ma →
Frequently asked

We answer your questions

You pay in cash when your parcel is delivered, anywhere in Morocco. No online payment required.
24 to 48h in most Moroccan cities after your order is confirmed.
Yes, you have 14 days to return a product. Contact us and we’ll guide you.
Yes. Our formulas are tested, cruelty-free and designed for sensitive skin.