FAQ
Orders & delivery
You pay in cash when your parcel is delivered, anywhere in Morocco. No online payment required.
24 to 48h in most Moroccan cities, after your order is confirmed by phone or WhatsApp.
Yes, we deliver to more than 40 cities across the Kingdom.
Go to the “Order tracking” page or contact us on WhatsApp with your order number.
Products & usage
Yes. Our formulas are tested, cruelty-free and designed for sensitive skin.
Apply a generous amount in the morning as the last step of your routine, and reapply every 2 hours when exposed to the sun.
Absolutely. All Lumiderma products are authentic and factory-sealed.
Returns & refunds
Yes, you have 14 days to return a product. Contact us and we’ll guide you step by step.
Once the returned product is received and checked, the refund is processed as agreed with our customer service.
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